Privacy Policy

Last Updated: September 24, 2026

Wildcat Backwoods LLC (“Wildcat Backwoods,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, make an inquiry or reservation, communicate with us, or opt in to receive email or text messages.

This Privacy Policy applies to information collected through the Wildcat Backwoods website, reservation and inquiry forms, guest communications, email, telephone calls, SMS/text messaging, and other services operated on behalf of Wildcat Backwoods LLC.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

  • Name

  • Email address

  • Telephone number

  • Mailing or billing information

  • Reservation and stay information

  • Number of guests

  • Preferred travel dates

  • Property preferences

  • Vehicle, trailer, or off-road riding information you choose to provide

  • Communications you send to us

  • Marketing and communication preferences

  • SMS/text-message opt-in and consent information

  • Other information submitted through our website forms, reservation systems, surveys, or customer-service channels

We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information, pages visited, referring websites, and website usage information through cookies, analytics services, and similar technologies.

2. How We Use Your Information

We may use your information to:

  • Respond to questions and inquiries

  • Process and manage reservations

  • Provide information regarding your stay

  • Send booking confirmations, reminders, check-in information, property updates, and guest-service communications

  • Provide customer support

  • Communicate about availability and lodging options

  • Send promotional emails or text messages when you have consented to receive them

  • Administer the Wildcat Backwoods Rider List, Crew Rewards, or similar programs

  • Improve our properties, website, services, and guest experience

  • Prevent fraud, misuse, or security incidents

  • Maintain business and transaction records

  • Comply with applicable laws and legal obligations

3. SMS/Text Messaging Privacy and Consent

When you provide your mobile telephone number and affirmatively opt in to receive text messages from Wildcat Backwoods LLC, we may send SMS or MMS messages regarding availability, reservations, guest communications, property updates, special offers, promotions, and rider information consistent with the consent you provided.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of making a purchase or reservation.

SMS Opt-In Information

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Wildcat Backwoods LLC does not sell, rent, or provide SMS opt-in information or SMS consent information to third parties for their independent marketing or promotional purposes.

4. How We Share Information

We may share personal information with service providers that perform services on our behalf when reasonably necessary to operate our business. These may include providers involved with:

  • Reservation and property-management services

  • Payment processing

  • Customer relationship management

  • Email communications

  • Business telephone and text-message services

  • Website hosting and maintenance

  • Website analytics

  • Guest communications

  • Accounting and business administration

These providers may access information only as necessary to perform services on our behalf and subject to their applicable privacy and security obligations.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect Wildcat Backwoods LLC, our guests, our property, or others.

SMS opt-in data and consent are excluded from information shared with third parties for marketing or promotional purposes.

5. Payment Information

When you make a direct reservation or other payment, payment information may be processed by third-party payment processors. Wildcat Backwoods LLC may receive transaction details necessary to administer your reservation, payment, refund, security deposit, or related transaction.

We do not necessarily receive or retain complete payment-card information when payments are processed directly by a third-party payment provider.

6. Third-Party Booking Platforms

If you make a reservation through a third-party booking platform, such as an online travel or vacation-rental marketplace, that platform may independently collect and process your information according to its own privacy policy.

Information provided to Wildcat Backwoods LLC by a booking platform may be used to administer your reservation, communicate with you regarding your stay, provide guest services, and satisfy applicable business and legal requirements.

Marketing communications will be sent in accordance with applicable consent requirements.

7. Cookies and Analytics

Our website may use cookies, analytics technologies, and similar tools to understand website traffic, improve website performance, measure marketing effectiveness, and provide a better visitor experience.

You may be able to restrict or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Email Communications

If you subscribe to our email communications, Rider List, promotional updates, or similar services, we may send you information regarding Wildcat Backwoods properties, availability, riding information, promotions, rewards, or other relevant updates.

You may unsubscribe from marketing emails using the unsubscribe option included in those communications.

Transactional or reservation-related communications may still be sent when necessary to administer an existing reservation or provide requested services.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, electronic communication, database, or internet transmission can be guaranteed to be completely secure.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, administer reservations, maintain business records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and comply with applicable legal, tax, accounting, and regulatory requirements.

11. Your Choices

Depending on how you interact with us, you may:

  • Opt out of marketing emails using the unsubscribe link provided in an email.

  • Opt out of SMS/text marketing by replying STOP.

  • Request assistance with text messaging by replying HELP.

  • Contact us regarding questions or requests concerning personal information you have provided.

Opting out of marketing communications does not necessarily prevent us from sending transactional communications necessary to fulfill an existing reservation or respond to a request you initiated.

12. Children’s Privacy

Our website and lodging services are not directed toward collecting personal information online from children under 13. We do not knowingly solicit personal information directly from children under 13 through our website.

Reservation information concerning minors may be provided by a parent, guardian, or responsible adult when necessary for a lodging reservation.

13. Links to Other Websites

Our website may contain links to third-party websites or services. Wildcat Backwoods LLC is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of websites and services they use.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.

When changes are made, the revised Privacy Policy will be posted on this website and the “Last Updated” date will be updated.

15. Contact Us

If you have questions regarding this Privacy Policy, your personal information, or Wildcat Backwoods LLC’s SMS/text messaging practices, please contact us through the contact information provided on our website.

Wildcat Backwoods LLC
Laurel County, Kentucky
Website: wildcatbackwoods.com